Terms & Conditions

In commissioning Guineapig Fieldwork to provide fieldwork services the client agrees to adhere to these terms and conditions.

All prices quoted are exclusive of VAT.

All quotations are provided in GB Pound Sterling and must be settled in GB Pound Sterling unless otherwise agreed.

Quotations are valid for 60 days from the date of quotation. All projects will be invoiced 50% on commission, and the remainder on completion of the project.

New clients to Guineapig Fieldwork Ltd must settle the 50% commission invoice on receipt, before the fieldwork begins.

Projects above the value of £5,000 will be invoiced at 50% of the project fee on commission, which must be paid before the fieldwork begins.

All incentives are to be paid for by the client directly. If you require us to provide incentives these will be invoiced upfront and must be settled 3 working days before the fieldwork begins.

We will charge a handling fee of 15% for paying incentives (25% for paying international incentives).

Any additional costs such as printing of questioners, pre task and postage will be charge on to the client.

Invoices are payable strictly within 30 days of invoice date, unless specified otherwise on the invoice.

If the payment is not received within this time period, Guineapig Fieldwork reserve the right to charge on monthly accrued interest at the rate of 8.75% with and additional administration fee of £80, from the due date of payment in accordance with The Late Payment of Commercial Debts (Amendment) Regulations 2018.

If the client has any invoice queries you must notify us of these within 7 days of the invoice date.

On commission of a project it is the client’s responsibility to provide us with any purchase orders (PO’s) or accounts details as necessary for timely payment of invoices.

In the event of cancellation once the project has been commissioned the following charges will apply:

- 100% project fee within 5 working days of the fieldwork

- 30% of the project fee plus all direct costs incurred in all other instances

In the event of fieldwork being postponed once the project has been commissioned the following charges will apply:

- 100% project fee within 3 working days (72 hours) of the fieldwork

- 30% of project fee plus all direct costs incurred in all other instances In the event of fieldwork being postponed, if it is not re-booked within 21 days it will be treated as a cancellation and our cancellation charges above will apply

If any additional costs are incurred in re-booking the fieldwork these will be charged on to the client In the unlikely event that recruitment is not considered to be satisfactory for some reason, the liability of Guineapig Fieldwork will be limited to the fieldwork recruitment / interviewing costs supplied and no other research costs.

Guineapig Fieldwork reserve the right to outsource some parts of the service to be delivered as and when required or necessary, such as sample purchase, scripting / questionnaire writing, data processing, analysis or even fieldwork, to ensure successful and timely completion of a project. If changes are made to a project after commission,

Guineapig Fieldwork reserves the right to charge an additional fee to cover any extra cost incurred.